Shipping Procedures

How your items are shipped:

Raw Energy Tools uses the USPS for shipping packages. Items are individually weighed and converted from ounces to pounds. Shipping is calculated via a USPS weight scale. Each item is added to together as one unit to determine USPS shipping cost. Items are secured in packaging and shipped either in a box, or in an envelope. There is NO charge for handling.  

PLEASE NOTE:

If shipping calculation are ever incorrect and an overage has been charged, you will be reimbursed the difference in charges at the time you package is being shipped. Sadly errors in weight do occur however I take pride in ensuring these errors are addressed quickly. 

In Store Pick Up:

This is a free option and available to anyone near Richmond Hill, GA who is able to pick up their order. A Driver's License WILL BE REQUIRED to show proof of who you are. Your order will be handled and packaged with the same care shipped orders and in store purchase orders are handled. Once your order is ready to go, an email will be sent to notify you along with my phone number to coordinate a time convenient for you. 

***Please note that this option is only available for those who have the availability of picking up their orders. If you are not close to zip code 31324, please do NOT select this option at checkout***

Domestic Delivery:

Packages are shipped either First Class or Priority Mail using the USPS. First Class delivery varies between 3 to 5 business days and Priority Mail varies between 2 to 3-day delivery time.

International Delivery:

Orders sent international are shipped using USPS. Please note, first class packages may take up to 2 weeks to arrive and Priority Packages may take up to 8 days to arrive.

Free Shipping:

Free shipping is automatically applied to your cart when the order total reaches $150.00 or greater. This only applies to orders placed within the United States.

Tracking your order:

Please allow 24 hours before tracking the number provided in your “Shipping Confirmation” email. Tracking can be viewed in your order on your Raw Energy Tools account or can be viewed at USPS.com. Raw Energy Tools also sends out notifications including: shipping confirmation, out for delivery and package delivered emails. If you have not received any of these notifications, please ensure your email address or phone number listed are correct.

 

If you have any further inquiries regarding shipping, please contact me at Jlynn@rawenergytools.com